Storage Carshalton Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Carshalton provides storage, removal, packing, transportation and related services. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to consumer and business customers. Where specific provisions apply only to consumers or only to businesses, this will be indicated clearly. If any part of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person or business who requests and pays for the services.
Services means any storage, removal, packing, loading, unloading, transportation, handling, or related services that we agree to provide.
Goods means the items that you ask us to store, move or handle.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we provide.
Working Day means any day other than Saturday, Sunday and public holidays in England and Wales.
2. Scope of Services
Storage Carshalton provides storage and removal services including, where agreed, packing, loading, transport, unloading and related services. The specific services supplied will be as stated in our quotation and booking confirmation.
We reserve the right to refuse to provide services where it would be unsafe, unlawful, or where the goods are prohibited under these Terms and Conditions or under applicable law.
3. Booking Process
3.1 Initial enquiry
You may contact us to request an estimate or quotation for our services. Any verbal or indicative estimate is not binding until confirmed in writing.
3.2 Quotations
Our quotations are based on the information you provide about the property addresses, access, parking, the nature and quantity of goods, and any special requirements. Quotations are normally valid for a limited period stated in the quotation. If no period is stated, the quotation will be valid for 30 days from the date of issue, unless withdrawn earlier.
3.3 Acceptance of quotation
A booking is only confirmed when you have accepted our written quotation and we have confirmed acceptance of the booking in writing. Acceptance can be made by signing and returning the quotation or by written confirmation clearly accepting the quotation and these Terms and Conditions.
3.4 Changes to booking
If you require any changes to the agreed services, dates, addresses or access arrangements, you must notify us as soon as possible. We may adjust the quotation and charges to reflect changes in scope, distance, access difficulties, parking restrictions, additional goods, or additional services requested.
If we are unable to accommodate a requested change, the original booking will remain in place unless cancelled in accordance with the cancellation policy in these Terms and Conditions.
4. Access, Parking and Customer Obligations
4.1 Access
You must ensure that we have safe and reasonable access to the property and to any storage unit or location where goods are to be collected or delivered. This includes providing accurate information about stairs, lifts, narrow doorways, restricted corridors, and any other access limitations.
4.2 Parking and restrictions
You are responsible for arranging suitable parking or access permissions for our vehicles where required. Any parking fines, penalties or charges incurred because of insufficient arrangements or incorrect information may be charged to you.
4.3 Preparation of goods
You are responsible for adequately preparing and packing your goods, unless you have specifically booked a packing service. Fragile or high value items must be appropriately protected. You must empty and defrost refrigerators and freezers, and ensure that washing machines or similar appliances are disconnected and drained prior to removal or storage.
4.4 Presence on the day
You or your authorised representative must be present at the collection and delivery addresses to direct our staff and to ensure that goods are correctly identified and handled. If no authorised person is present, we may act in a way that we consider reasonable under the circumstances and accept no liability for any loss or damage arising from the absence of instruction.
5. Prohibited and Restricted Items
You must not submit for storage or removal any of the following items unless we have expressly agreed in writing beforehand.
Perishable goods, live animals, plants, or any living organism.
Explosives, firearms, ammunition or weapons of any kind.
Compressed gases, flammable or hazardous materials, chemicals, solvents, paints, fuels or batteries that present a significant risk.
Illegal goods, stolen property or items in contravention of any law or regulation.
Waste, including household refuse, construction rubble and materials intended solely for disposal.
Any item which, in our reasonable opinion, is dangerous, unsafe or unsuitable for transport or storage.
We will not be liable for any loss, damage or delay arising from your failure to comply with this section and you agree to indemnify us against all claims, costs and expenses arising from the inclusion of any prohibited items.
6. Payments and Charges
6.1 Pricing
Prices are as stated in our quotation and confirmation. Additional charges may be incurred for services requested but not originally specified, delays caused by you, waiting time, additional packing materials, or access and parking difficulties that could not reasonably have been foreseen based on the information provided.
6.2 Deposit and prepayment
We may require a deposit or full prepayment to secure your booking. The amount and due date will be specified in writing. Your booking is not guaranteed until the required payment has been received and cleared.
6.3 Payment terms
Unless otherwise agreed in writing, all charges are payable in full no later than the date of the service. For storage services, ongoing charges are typically payable in advance for each storage period. We reserve the right to withhold delivery or continued storage of goods until all outstanding sums have been paid.
6.4 Late payment
If you fail to pay any amount when due, we may charge interest on the overdue sum at the statutory rate permitted under applicable law. We may also recover any reasonable costs incurred in seeking payment, including administrative and legal costs.
7. Cancellations and Postponements
7.1 Consumer right to cancel distance contracts
If you are a consumer and you have entered into the contract at a distance or off premises, you may have a legal right to cancel within a statutory cooling off period. Where such rights apply, we will provide information about your right to cancel and how to exercise it. If you request that services begin within the cooling off period, you may be required to pay for services provided up to the time of cancellation.
7.2 General cancellation policy
In addition to any statutory rights, you may cancel or postpone your booking subject to the following terms unless otherwise agreed in writing.
If you cancel more than a specified number of working days before the service date, any deposit may be refunded or partially refunded at our discretion.
If you cancel within a short period prior to the service date, we may retain some or all of the deposit or charge a cancellation fee to cover costs and lost bookings.
Details of the applicable time periods and any standard charges or percentages retained will be provided in your quotation or booking confirmation.
7.3 Cancellation by us
We may cancel the contract or suspend services if you fail to pay sums due, provide materially incorrect information, or breach these Terms and Conditions, or if we are prevented from performing the services by circumstances beyond our reasonable control. In such cases, our liability will be limited to refunding any amounts paid for services not performed, subject to deductions for any reasonable costs incurred.
8. Storage Terms
Where we provide storage services, the following additional terms apply.
8.1 Storage period
The storage period will be agreed in advance but may be extended or shortened by agreement. You must keep your contact details up to date so that we can contact you about your stored goods.
8.2 Access to stored goods
Access to stored goods is by appointment only. We may charge a reasonable handling fee if we are required to move other goods to provide access to your items.
8.3 Non-payment for storage
If you fail to pay for storage charges when due, we reserve a lien over the stored goods and may withhold access or delivery until all sums have been paid. If charges remain unpaid for a prolonged period, we may take further action, which may include the sale or disposal of goods in accordance with applicable law, after providing you with reasonable notice.
9. Liability and Limitations
9.1 Our responsibility
We will exercise reasonable care and skill in providing the services. Our responsibility for loss of or damage to goods is subject to the limitations set out in this section.
9.2 Exclusions
We will not be liable for loss or damage that arises from the following causes.
Inadequate or improper packing by you, unless we have agreed to pack the goods.
Normal wear and tear, natural deterioration, or atmospheric or climatic conditions.
Pre existing damage, defects or inherent vice in the goods.
Handling of items that are exceptionally fragile, high value, or not suitably packed, where we have advised you of the risk.
Loss or damage arising from your failure to comply with these Terms and Conditions.
9.3 Limits of liability
Unless otherwise agreed in writing, our total liability for any loss, damage or failure to perform will be limited to a reasonable amount relative to the charges paid for the services. We strongly recommend that you arrange appropriate insurance cover for your goods in transit and in storage.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot be excluded or limited under applicable law.
10. Insurance and Customer Responsibility
We do not automatically insure your goods unless we expressly state otherwise in writing. You are responsible for arranging your own insurance cover if you wish to protect the full value of your goods while they are in transit or in storage.
You agree to declare any items of unusual or exceptionally high value and to provide a list of such items if requested. If you fail to do so, our liability for those items may be further limited.
11. Waste Regulations and Environmental Compliance
11.1 Waste and disposal
Our services do not include the collection or disposal of waste materials unless specifically agreed in writing. Waste refers to items that you intend to discard rather than store or move for continued use.
Where we agree to remove items for disposal, this will be carried out in accordance with applicable waste and environmental regulations. Additional charges may apply for disposal, recycling, or handling of specific materials.
11.2 Prohibited waste
We will not accept hazardous or regulated waste, including chemicals, asbestos, medical waste, contaminated materials or any substance or item classified as dangerous or controlled waste under applicable law.
11.3 Customer obligations regarding waste
You must not present waste materials as normal household or office goods. If we reasonably believe that goods contain prohibited waste or hazardous substances, we may refuse to handle them, return them to you, or arrange for their safe disposal at your cost. You agree to indemnify us for any fines, claims or expenses arising from your breach of this section.
12. Delays and Events Beyond Our Control
We will make reasonable efforts to carry out the services on the agreed dates and within a reasonable time. However, we are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to adverse weather, traffic conditions, road closures, accidents, mechanical breakdown, strikes, or acts of third parties.
If an event beyond our control occurs, we will notify you as soon as reasonably practicable and, where possible, arrange a new date or time for the services. Our liability in such circumstances will be limited to the refund of any charges for services not provided, subject to any reasonable costs already incurred.
13. Complaints and Claims
If you believe that we have not performed the services with reasonable care and skill or that loss or damage has occurred, you must notify us in writing as soon as possible and in any event within a reasonable period after the services are completed or the issue is discovered.
You must allow us the opportunity to inspect any alleged damage and to investigate the circumstances. Failure to report issues within a reasonable time may affect our ability to investigate and may reduce or extinguish any potential liability.
14. Data Protection and Privacy
We will collect and process personal information about you only to the extent necessary to manage bookings, perform the services, process payments, and meet legal obligations. We will handle your personal data in accordance with applicable data protection laws and in line with any published privacy information that we make available to you.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided, subject to any mandatory rights you may have as a consumer to bring proceedings in your local jurisdiction.
16. General Provisions
16.1 Entire agreement
These Terms and Conditions, together with the quotation and any written variations agreed between us, constitute the entire agreement between you and us in relation to the services.
16.2 No waiver
Failure or delay by either party to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
16.3 Assignment
You may not transfer or assign your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations, provided that this does not reduce the level of service to you.
16.4 Variations
We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract unless we agree otherwise in writing.
By confirming a booking with Storage Carshalton, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
